Son las condiciones que aceptas cuando REOS activa tu cuenta. Están en inglés.
What REOS does
REOS lists your properties on its website, posts them to its Facebook and Instagram, and passes you the people who enquire about them.
An enquiry about your listing is handed to you and to no other agent. You answer the client yourself, from your portal.
What REOS does not do
REOS is an advertising and referral service. It does not act for either side in a transaction.
REOS does not negotiate, does not conduct viewings, does not advise on price or terms, does not hold deposits or any client money, and does not prepare, witness or sign any agreement.
The property, the client relationship and the transaction are yours. Once an enquiry reaches you, REOS has finished its part.
The monthly subscription
Listing on REOS costs €20.00 a month, VAT included.
Until REOS starts charging, listing stays free. You will be told the start date by email and in the app at least 15 days before it, and nothing is taken until you have chosen how to pay. From that date you need an active subscription to add a new listing or to put one back up.
If you have no VAT number, the €20.00 includes Maltese VAT at 18% (€3.05). If you give us a VAT number from another EU country that the EU VAT register confirms, you are invoiced €20.00 with no VAT added and account for the VAT yourself (reverse charge). A Dutch VAT number is invoiced with Dutch VAT at 21%.
You pay monthly by SEPA Direct Debit or by card, through REOS’s payment provider Mollie. Your card number never reaches REOS; your bank account details are held by Mollie, and REOS keeps only the last four digits. You get an invoice by email for every payment, and every invoice is in the app.
If a payment fails or your bank takes it back, you are told by email with the reason. You can keep listing for 14 days while you pay or change how you pay; after that you cannot add a new listing or put one back up until it is paid. Listings already live stay up.
You can cancel at any time in the app. Nothing more is charged, the month you have paid for runs to its end, and there is no refund for the part of a month already paid.
The subscription pays for listing. It does not buy a better position — see how listings are ordered, below.
No referral fee
REOS does not charge a referral fee. A client REOS introduces to you costs you nothing beyond the subscription, whether they rent or buy, and there is nothing to report to REOS when they sign.
The referral fee in earlier versions of these terms has ended, and nothing is owed under it.
How listings are ordered
By default, newest first — the date a listing went live, nothing else.
A visitor can re-order by price, low to high or high to low. That is every ordering the site offers.
Your listings and REOS’s own stock are ordered together by the same rule, with no preference for either.
Nothing can be paid for. There is no promoted placement, no featured slot and no way for any agent to buy a better position, at any price.
What you are responsible for
That you have the owner’s permission to market every property you submit.
That the details and photographs you send are accurate and yours to use. Photographs you send are published publicly and will be fetched by Facebook, Instagram and Google.
Answering clients REOS passes to you. A client left unanswered is the one thing that damages REOS and every other agent on it.
Ending it
You can stop at any time, with no notice and no penalty. Tell us and we will close the account.
If REOS restricts or suspends your account, you get the reason in writing at the same time, and you can reply and ask us to look again.
If REOS closes your account altogether, you get the reason and 30 days’ notice — except where the law allows us to act immediately, or where the same breach has happened repeatedly.
Subscription payments already due survive the account ending.
Changes to these terms
If REOS changes these terms, you will be told and the change will not take effect for at least 15 days.
You are free to close your account before a change takes effect, and owe nothing beyond fees already due.
Your number on your listings
Your name, your agency and your mobile number are shown on your listings on the REOS website. The number is the Call button: a client who taps it rings you directly, and the call does not pass through REOS.
WhatsApp enquiries still come to REOS first, as before, and are passed to you.
REOS records that somebody tapped Call on one of your listings, so it can see which listings bring enquiries. It does not record who called or their number, and cannot — that call never reaches REOS.
Your data
Listings, photographs and client conversations are held in the REOS system. Photographs and listing details are published; conversations are not.
Other agents cannot see your conversations or your clients. REOS administrators can, for support and recovery.
Your subscription payments are handled by Mollie, which holds your bank account or card details; REOS keeps the payments, the invoices and the last four digits of the account.